In November I had a problem where my Moto 360 battery dropped like a rock. About 50% per hour. After a couple of days I called Motorola. Very nice folks. I have a silver Moto 360 with a grey band. They said they'd send a replacement immediately and gave me a FedEx label to return my old one. The next day my original 360 was back to normal. I decided that I'd still do the switch just in case it was a hardware issue.
The replacement 360 never came. I didn't think much of it since my original one was working fine. About a month later I got a call from Motorola saying that my replacement watch was on back order. They asked if I wanted another model. No thanks, I said, I'll just keep waiting. January, same thing. Phone call, my silver one was on backorder, would I like another one. No thanks.
Then, in February the battery burn happened again. But, went away after a reset. They called again in February but this time to tell me that my silver with grey was still back ordered. This time I asked what models they had available for replacement. The only silver one was with a metal band. More expensive? I asked. No, just a one for one replacement. Ok, I said. I'm not a fan of metal bands but I have other leather ones I can use.
It came in two days. In original store packaging with a charger. As if I just bought this at Best Buy. Included was a generic brown box to return my old one. I called and asked if they wanted the old charger, too. Nope. So, I just sent my original 360 with the watch band in the brown box. Now I have a silver metal band and a second charger.
Thanks, Motorola, for great service.
The replacement 360 never came. I didn't think much of it since my original one was working fine. About a month later I got a call from Motorola saying that my replacement watch was on back order. They asked if I wanted another model. No thanks, I said, I'll just keep waiting. January, same thing. Phone call, my silver one was on backorder, would I like another one. No thanks.
Then, in February the battery burn happened again. But, went away after a reset. They called again in February but this time to tell me that my silver with grey was still back ordered. This time I asked what models they had available for replacement. The only silver one was with a metal band. More expensive? I asked. No, just a one for one replacement. Ok, I said. I'm not a fan of metal bands but I have other leather ones I can use.
It came in two days. In original store packaging with a charger. As if I just bought this at Best Buy. Included was a generic brown box to return my old one. I called and asked if they wanted the old charger, too. Nope. So, I just sent my original 360 with the watch band in the brown box. Now I have a silver metal band and a second charger.
Thanks, Motorola, for great service.
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