Hi everyone,
I gave my mom a Moto G 2014 for christmas and updated it to Lollipop a few weeks ago when the update was pushed OTA.
However, ever since updating, an exclamation mark appears next to the Mobile Network iccon and I can't connect to the internet on mobile data now, even though it worked fine before the update (no exclamation mark then). WIFI works fine though.
I really need a solution as right now we are paying monthly for data we can't use. I already tried the following:
Switching to the second sim slot;
Deleting and restoring APN's;
Rebooting the phone;
Clearing cache through the recovery menu.
Unfortunately, nothing worked. I don't want to factory reset if possible, as this is my mothers first smartphone and nothing is currently backed up. She really enjoys the phone as is, and I don't want to mess with it.
If you know the solution, please help out.
Thanks!
Sent from my iPhone using Tapatalk
I gave my mom a Moto G 2014 for christmas and updated it to Lollipop a few weeks ago when the update was pushed OTA.
However, ever since updating, an exclamation mark appears next to the Mobile Network iccon and I can't connect to the internet on mobile data now, even though it worked fine before the update (no exclamation mark then). WIFI works fine though.
I really need a solution as right now we are paying monthly for data we can't use. I already tried the following:
Switching to the second sim slot;
Deleting and restoring APN's;
Rebooting the phone;
Clearing cache through the recovery menu.
Unfortunately, nothing worked. I don't want to factory reset if possible, as this is my mothers first smartphone and nothing is currently backed up. She really enjoys the phone as is, and I don't want to mess with it.
If you know the solution, please help out.
Thanks!
Sent from my iPhone using Tapatalk
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