t-mobile xperia z3 Wrong emei #??! topic

I just requested to unlock my phone, its alredy paid off, I contacted the customer service and I received an email for the unlocking instructions, I opened the app and clicked permanent unlock, but it says Device Failed to unlock. Then I noticed the emei # on my email is wrong, the last digit was "0", I went to check my actual emei and its almost correct but the last digit is "5". I went to my online tmo account and there is an emei on the device and the last digit is also "0".

Does the emei's # automatically displayed on their site? Or the CS representative have to enter it manually? Or they just scan it?